Refund Policy

This policy applies to all design engagements with Layout Mechanics, including identity sprints, full visual identity systems, packaging programmes and any retained stewardship agreements. It should be read alongside our Terms of Service.

The signature deposit reserves studio capacity and covers discovery, audit and initial concept development. It is non-refundable once concept work has begun, except where we fail to commence work within [Commencement Window, e.g. 30 days] of the agreed start date.

If you cancel in writing before concept work begins, the deposit is refunded less any third-party costs already committed and an administration fee of [Administration Fee].

Where you cancel after work has started, refunds are calculated by stage:

Before first concept presentation: refund of fees paid less discovery time incurred at [Hourly Rate] and committed third-party costs.

After concept presentation, before refinement: no refund of the deposit; unstarted later milestones are not invoiced.

During refinement or production: all completed milestones remain payable; unstarted milestones are cancelled without charge.

Third-party costs are never refundable once incurred. These include font licences, stock photography, printing and proofing, plate or dieline setup, courier charges and any software licences purchased for your project.

Where you are dissatisfied with a deliverable that falls within the agreed scope, our first remedy is to revise it. Raise the concern in writing within [Review Window, e.g. 7 days] of delivery, describing what does not meet the brief, and we will schedule a corrective round at no cost.

Refund requests based on a change of taste, a change in business direction, or a change of stakeholder after approval are not eligible.

If we cancel an engagement for reasons within our control, we refund all fees paid for work not yet delivered within [Refund Processing Time, e.g. 14 days], and you retain the rights to any deliverables already approved and paid for.

Email arcone@rhyzon.shop with your project name, invoice numbers, the amount requested and the reason. We acknowledge within [Acknowledgement Period, e.g. 3 business days] and issue a written decision within [Decision Period, e.g. 14 days].

Approved refunds are returned to the original payment method within [Refund Processing Time, e.g. 14 days]. Bank or currency conversion charges applied by intermediaries are not reimbursed.

If we cannot agree, both parties will attempt good-faith resolution for [Resolution Period, e.g. 30 days] before pursuing formal remedies. This policy is governed by the laws of [Jurisdiction] and does not affect any statutory rights you hold there.